Welcome to the Operate Sneakers FAQ section! Here, we've compiled answers to common questions to help you have a seamless shopping experience. If you don't find the information you're looking for, feel free to contact our customer support team.
Q: Are the sneakers on your store authentic?
A: Absolutely! We take authenticity seriously. All sneakers available on our store are 100% authentic and sourced from authorized retailers or directly from the brands themselves.
Q: How can I determine my sneaker size?
A: You can refer to our Size Guide, which provides information on how sneaker sizes correspond to different regions. We recommend measuring your foot length and using our size chart for accurate sizing.
Q: What payment methods do you accept?
A: We accept a range of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Afterpay, and more. All payments are processed securely to protect your financial information.
Q: Can I track my order?
A: Definitely! Once your order is shipped, we'll send you an email with tracking information. You can use this information to monitor your package's journey to your doorstep.
Q: What's your return policy?
A: Please refer to our return policy above for detailed information on our return process and conditions. We prioritize your satisfaction and adhere to industry guidelines.
Q: How long does shipping take?
A: We aim to ship your orders out within a week, although in rare cases it may take up to 2 weeks until we ship them out. We work with reliable carriers like AusPost and DHL to get your sneakers to you as quickly as possible.
Q: Do you offer international shipping?
A: Yes, we do! We offer international shipping using trusted carriers like AusPost and DHL. Shipping costs and delivery times vary based on your location and the shipping method chosen during checkout.
Q: Can I cancel or modify my order after it's placed?
A: We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We'll do our best to assist you, but please note that changes might not be possible if the order has already been shipped.
Q: Are pre-orders available for upcoming releases?
A: Yes, we occasionally offer pre-orders for highly anticipated sneaker releases. Keep an eye on our website and social media channels for announcements about pre-order availability.
Q: How can I reach your customer support?
A: You can contact our customer support team via our Contact Us page. We're here to help with any inquiries you have, whether they're about products, orders, or any other aspect of your shopping experience.