Return Policy

At Operate, we prioritize customer satisfaction and aim to provide products of the highest quality. Our returns policy is aligned with the guidelines set forth by the Australian Competition and Consumer Commission (ACCC). Please carefully review our policy below to understand the conditions under which returns are accepted.

Change of Mind Returns: We regret to inform you that Operate does not accept returns due to change of mind. We recommend that customers make informed purchasing decisions and consider their choices before completing their order.

Acceptable Returns: Operate acknowledges the rights of consumers under the ACCC regulations. We will accept returns if the item meets any of the following conditions:

  1. Unsafe Product: If the product poses a safety hazard that could potentially harm the user.

  2. Deviation from Description or Sample: In the event that the product received significantly differs from the description provided on our platform or is substantially inconsistent with the provided sample.

  3. Serious Problem(s): If the product exhibits one serious problem or a combination of smaller problems that would have deterred the consumer from making the purchase had they been aware of these issues beforehand.

  4. Inability to Serve Normal or Disclosed Purpose: If the product cannot be used for its intended purpose or any alternate purpose that was communicated by the consumer to the seller prior to purchase, and if the issue cannot be reasonably rectified within a reasonable timeframe.

Return Process: If your product meets any of the criteria mentioned above, you may initiate a return by following these steps:

  1. Contact our customer support team at support@operatesneakers.com 

  2. Provide relevant details about your purchase, including order number, product name, description of the issue, and any supporting documentation such as images or videos.

  3. Our customer support team will review your request and guide you through the return process, which may include sending the product back to us for inspection.

Refund or Replacement: Upon successful validation of your return request, Operate will offer either a refund or a replacement based on your preference and product availability. The refund will be processed using the original payment method, and replacements will be subject to product availability.

Exclusions: Please note that this returns policy does not apply to products that are sold as seconds, are labeled as having defects, or were discounted due to faults that were clearly outlined at the time of purchase.

Contact Us: If you have any questions or concerns about our returns policy, please feel free to reach out to our customer support team at support@operatesneakers.com. We are here to assist you in the best way possible.

Operate values your trust and satisfaction, and we are committed to adhering to the ACCC guidelines to ensure a fair and transparent returns process.